Premium Auto Service Advisor | Customer-First & Upsell Pro

Group 1 Automotive; Lubbock (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) with Company Match

Paid Time off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Pinnacle Awards Program

Service Advisor University – Paid by G

Job summary

Group 1 Automotive, a Fortune 250 leader in automotive retail, seeks a Service Advisor to be the primary liaison between customers and the service department. You will manage the entire service process, from intake to delivery, while communicating clearly and coordinating with technicians to ensure excellence.

Join a team focused on delivering a premium customer experience, building trust, and driving service revenue.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Previous automotive service advisor experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet customers promptly and identify service needs.
• Document vehicle concerns and create repair orders.
• Recommend maintenance based on inspections and diagnostics.
• Communicate service costs and timelines clearly.
• Coordinate with technicians and parts to ensure workflow.
• Deliver vehicles and explain work performed.
• Maintain customer satisfaction and drive repeat business.

Skills

Customer service

Communication

Organizational skills

Dealership software

Sales mindset

Multitasking

Interpersonal skills

Education

High school diploma

Associate degree preferred

Tools

Dealership software

Computer systems

Job description

Group 1 Automotive, a Fortune 250 leader in automotive retail, seeks a Service Advisor to be the primary liaison between customers and the service department. You will manage the entire service process, from intake to delivery, while communicating clearly and coordinating with technicians to ensure excellence.

Join a team focused on delivering a premium customer experience, building trust, and driving service revenue.