Premium Service Advisor: Growth Path & Benefits

Group 1 Automotive; Amarillo (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Salary plus bonuses

Great working environment

Structured career path

Service Advisor University

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid time off

Employee vehicle purchase program

Employee stock purchase plan

Pinnacle awards program

Job summary

Group 1 Automotive is seeking a Service Advisor to act as the primary liaison between customers and the service department, delivering a premium, luxury-level experience. You will manage the entire service process from intake to delivery, ensuring clear communication, accurate recommendations, and efficient coordination with technicians.

The role emphasizes building customer trust, driving service revenue, and maintaining high satisfaction scores, with a focus on upselling and delivering a

Qualifications

• Experience as a service advisor preferred.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Basic knowledge of automotive systems and maintenance services.
• Sales-oriented mindset with ability to recommend services confidently.

Responsibilities

• Greet customers promptly and professionally, identifying service needs.
• Document vehicle concerns and create accurate repair orders.
• Recommend maintenance and repair services based on inspections and diagnostics.
• Provide clear explanations of services, costs, and timelines.
• Coordinate with technicians and parts to ensure efficient workflow.
• Maintain consistent communication with customers regarding service status and updates.
• Identify and present upsell opportunities for additional services and preventative maintenance.
• Review completed work for accuracy and ensure quality standards.
• Deliver vehicles back to customers, explaining work performed and ensuring satisfaction.
• Maintain high customer satisfaction scores and foster repeat business.

Skills

Customer service

Interpersonal skills

Verbal & written communication

Multitasking

Sales oriented

Dealership software

Automotive knowledge

Education

High school diploma or equivalent

Associate or technical degree preferred

Tools

Dealership service software

Computer systems

Job description

Group 1 Automotive is seeking a Service Advisor to act as the primary liaison between customers and the service department, delivering a premium, luxury-level experience. You will manage the entire service process from intake to delivery, ensuring clear communication, accurate recommendations, and efficient coordination with technicians.

The role emphasizes building customer trust, driving service revenue, and maintaining high satisfaction scores, with a focus on upselling and delivering a