Universal Banker: Customer Experience & Digital Sales

M&T Bank Corporation; Hartford (CT); Hybrid; USD 29,000 - 47,000; Full time

Job summary

M&T Bank Corporation's Universal Banker in Hartford, CT provides exceptional branch customer experiences through sales, service and digital engagement for Consumer and Business Banking customers. You handle daily branch operations, assist with appointments, and resolve needs by connecting customers with the right specialists.

You educate customers on solutions, promote digital tools, process transactions accurately, and maintain risk and AML compliance while delivering a friendly, efficient, and

Qualifications

• High school diploma or GED required.
• Retail sales or customer service experience preferred.
• Ability to communicate clearly and build rapport with customers.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions.
• Engage customers to bank with us and promote digital capabilities.
• Explain loan application criteria and assist with servicing tasks.
• Follow sales process to provide customer-focused advice and solutions.
• Proactively reach out to customers to retain and expand relationships.
• Maintain compliance with AML/BSA/KYC and document interactions.

Skills

Retail sales

Customer service

Verbal communication

Interpersonal skills

Time management

Digital literacy

Education

High school diploma or GED

Tools

CRM software

Job description

M&T Bank Corporation's Universal Banker in Hartford, CT provides exceptional branch customer experiences through sales, service and digital engagement for Consumer and Business Banking customers. You handle daily branch operations, assist with appointments, and resolve needs by connecting customers with the right specialists.

You educate customers on solutions, promote digital tools, process transactions accurately, and maintain risk and AML compliance while delivering a friendly, efficient, and