In-Branch Universal Banker: Sales, Service & Digital

M&T Bank Corporation; Burlington (VT); Hybride; USD 26 000 - 43 000; Plein temps

Résumé du poste

The Universal Banker role at M&T Bank in South Burlington, VT, centers on exceptional branch service, blending sales, service and digital engagement for Consumer and Business Banking customers. You will educate customers, make product recommendations, manage appointments, and process transactions while following bank policies.

You will help grow relationships, support AML/KYC compliance, and log interactions accurately.

Qualifications

• Strong verbal communication skills.
• Strong interpersonal skills.
• Ability to interact with varying customers.
• Well-organized and time-conscious.
• Proven ability to manage multiple tasks in a branch.
• Proficiency with internet-based tools and digital banking platforms.

Responsabilités

• Educate customers and explain Consumer/Business Banking features; make product recommendations.
• Engage customers to use digital capabilities and bank with us.
• Explain loan application criteria and servicing tasks.
• Follow sales process and provide customer-focused advice.
• Proactively reach out to retain and expand relationships.
• Log and resolve customer complaints and process transactions.
• Support AML/KYC processes and ensure compliance.

Connaissances

Verbal communication

Interpersonal skills

Time management

Organizational skills

Problem solving

Customer service

Digital literacy

Formation

High school diploma or GED

1 year proven retail sales or customer service

Description du poste

The Universal Banker role at M&T Bank in South Burlington, VT, centers on exceptional branch service, blending sales, service and digital engagement for Consumer and Business Banking customers. You will educate customers, make product recommendations, manage appointments, and process transactions while following bank policies.

You will help grow relationships, support AML/KYC compliance, and log interactions accurately.