Banking Concierge: Sales, Service & Digital Engagement

M&T Bank Corporation; Tolland (CT); On-site; USD 43,000 - 71,000; Full time

Job summary

M&T Bank Corporation in Tolland, CT is hiring a Universal Banker to deliver exceptional customer service, handle teller tasks, and promote digital banking solutions at the branch. You will educate customers on Consumer and Business Banking options, process transactions, and refer more complex needs to specialists.

This onsite full-time role requires strong communication, organization, and the ability to work with a diverse client base while meeting branch sales goals.

Qualifications

• High school diploma or GED and at least 1 year of retail sales or customer service experience.
• Excellent verbal and interpersonal communication skills.
• Ability to work with diverse customers in a fast-paced environment.
• Strong organization, time management and prioritization skills.
• Proficiency with basic internet technology.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions.
• Engage customers to bank with us and promote digital capabilities.
• Assist with servicing-related tasks for Consumer and Business Banking relationships.
• Follow the bank's sales process and provide customer-focused guidance.
• Proactively reach out to customers to retain and expand relationships.
• Log customer interactions and appointments accurately in the system.

Skills

Verbal communication

Interpersonal skills

Time management

Prioritization

Teamwork under pressure

Customer service

Internet skills

Education

High school diploma or GED

Job description

M&T Bank Corporation in Tolland, CT is hiring a Universal Banker to deliver exceptional customer service, handle teller tasks, and promote digital banking solutions at the branch. You will educate customers on Consumer and Business Banking options, process transactions, and refer more complex needs to specialists.

This onsite full-time role requires strong communication, organization, and the ability to work with a diverse client base while meeting branch sales goals.