Universal Banker: Elevate Customer Experience & Digital Banking

M&T Bank Corporation; Naugatuck (CT); In loco; USD 58.884.000 - 98.140.000; Tempo pieno

Descrizione del lavoro

M&T Bank Corporation in Naugatuck, CT is seeking a Branch Teller/Customer Service professional to deliver exceptional service, process transactions, and identify opportunities to meet customer needs. You will educate customers on Consumer and Business Banking solutions and promote digital tools to enhance the experience.

The role emphasizes sales, service, and a customer-centric mindset, with emphasis on empathy, effective communication, and teamwork in a fast-paced branch environment.

Competenze

• High school diploma or equivalent (GED) and a minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience
• Strong verbal communication skills
• Strong interpersonal skills
• Ability to interact with varying customers (consumer to small business)
• Ability to effectively handle difficult customer conversations
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Ability to work under critical time constraints in a team environment
• Proficiency with internet user-level technology

Mansioni

• Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs
• Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions
• Explain the high-level criteria used to decision loan applications
• Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs
• Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance
• Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships
• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them

Conoscenze

Verbal communication

Interpersonal skills

Customer interaction

Difficult conversations

Time management

Prioritization

Organizational skills

Digital literacy

Team player

Formazione

High school diploma or GED

Bilingual (branch needs)

Descrizione del lavoro

M&T Bank Corporation in Naugatuck, CT is seeking a Branch Teller/Customer Service professional to deliver exceptional service, process transactions, and identify opportunities to meet customer needs. You will educate customers on Consumer and Business Banking solutions and promote digital tools to enhance the experience.

The role emphasizes sales, service, and a customer-centric mindset, with emphasis on empathy, effective communication, and teamwork in a fast-paced branch environment.