Customer Banking & Solutions Specialist

M&T Bank Corporation; Stamford (CT); Hybrid; USD 31,000 - 52,000; Full time

Job summary

M&T Bank Corporation in Stamford, CT, is seeking an Onsite Universal Banker to deliver exceptional customer experiences for Consumer and Business Banking clients. The role emphasizes sales, service, and digital engagement, with a focus on resolving inquiries and guiding customers through banking solutions in a fast-paced branch environment.

The position requires strong communication and interpersonal skills, 1 year of relevant experience, and the ability to work under time constraints while

Qualifications

• Strong verbal communication and interpersonal skills.
• Ability to handle difficult customer conversations.
• Proficient with internet and basic computer tasks.
• Retail sales or customer service experience preferred.

Responsibilities

• Educate customers on Consumer and Business Banking solutions.
• Engage customers to bank with us and promote digital capabilities.
• Explain loan application criteria at a high level.
• Handle servicing tasks for consumer/business customer relationships.
• Follow sales process and provide customer-focused guidance.
• Assist with lobby management and appointment handling.
• Refer opportunities to banking partners when appropriate.
• Ensure AML/BSA/KYC compliance and related activities.
• Log customer interactions accurately in the system.

Skills

Excellent communication

Interpersonal skills

Time management

Customer service oriented

Sales ability

Education

High school diploma or GED

Job description

M&T Bank Corporation in Stamford, CT, is seeking an Onsite Universal Banker to deliver exceptional customer experiences for Consumer and Business Banking clients. The role emphasizes sales, service, and digital engagement, with a focus on resolving inquiries and guiding customers through banking solutions in a fast-paced branch environment.

The position requires strong communication and interpersonal skills, 1 year of relevant experience, and the ability to work under time constraints while