Floating Universal Banker: Branch Sales & Service Pro

M&T Bank Corporation; Lexington (MA); Hybrid; USD 30,000 - 50,000; Full time

Job summary

M&T Bank Corporation in Lexington, MA seeks a Universal Banker - Float to deliver exceptional branch experiences through sales, service and digital engagement for Consumer and Business Banking customers. This role travels between branches to support staff and cover peak times, while handling teller duties and enabling smooth operations.

You will educate customers on banking solutions, encourage digital usage, and follow the bank's processes for loan applications and AML/KYC compliance, while

Qualifications

• High school diploma or GED required.
• Minimum 1 year of proven retail sales or customer service experience.
• Strong verbal communication and time management skills.

Responsibilities

• Educate customers and explain Consumer/Business Banking features.
• Engage customers and promote digital banking solutions.
• Follow sales process and provide customer-focused guidance.
• Proactively reach out to retain and expand relationships.
• Handle servicing tasks, process transactions and assist branch staff.

Skills

Retail sales

Customer service

Telesales

Verbal communication

Education

High school diploma or GED

Tools

Internet proficiency

Job description

M&T Bank Corporation in Lexington, MA seeks a Universal Banker - Float to deliver exceptional branch experiences through sales, service and digital engagement for Consumer and Business Banking customers. This role travels between branches to support staff and cover peak times, while handling teller duties and enabling smooth operations.

You will educate customers on banking solutions, encourage digital usage, and follow the bank's processes for loan applications and AML/KYC compliance, while