Customer Experience Banker — Sales, Service & Digital

M&T Bank Corporation; Kittery (ME); Hybrid; USD 26,000 - 43,000; Full time

Job summary

M&T Bank Corporation in Kittery, ME is seeking a Universal Banker to provide exceptional in-branch service and drive sales across Consumer and Business Banking solutions. You will educate customers, complete transactions, and support digital banking adoption at the front desk.

The role emphasizes strong communication, teamwork, and adherence to AML and customer service standards, with opportunities to refer customers to partners for additional solutions.

Qualifications

• Strong verbal communication and interpersonal skills are required.
• Time management and prioritization skills are essential for high-volume branch work.
• Customer service orientation and the ability to handle challenging conversations.
• Proficiency with internet-based banking tools and typical software.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and make recommendations.
• Engage customers to use digital capabilities and bank with us.
• Explain loan application criteria and assist with servicing tasks.
• Manage in-branch operations, greet customers, schedule appointments, and log interactions.
• Refer opportunities to banking partners and ensure AML, BSA and KYC compliance.

Skills

Strong verbal communication

Strong interpersonal skills

Time management

Prioritization skills

Customer service orientation

Proficiency with internet

Education

High school diploma or equivalent (GED)

Bilingual based on branch needs

Job description

M&T Bank Corporation in Kittery, ME is seeking a Universal Banker to provide exceptional in-branch service and drive sales across Consumer and Business Banking solutions. You will educate customers, complete transactions, and support digital banking adoption at the front desk.

The role emphasizes strong communication, teamwork, and adherence to AML and customer service standards, with opportunities to refer customers to partners for additional solutions.