Unit Secretary & Care Team Coordinator

2810 Brigham and Women's Faulkner Hospital, Inc.; Boston (MA); Remote; USD 25,000 - 38,000; Full time

Job summary

Brigham and Women's Faulkner Hospital, Inc. seeks a Unit Secretary to support the Nursing Director and Unit Based Patient Care Team. Responsibilities include answering unit phones, maintaining records, scheduling tests, coordinating discharges and transfers, and ensuring a safe, organized unit environment.

The role requires a High School Diploma or equivalent, and an Associate's degree is preferred. 1–2 years of medical customer service experience is advantageous.

Qualifications

• High School Diploma or Equivalent required; Associate's Degree preferred.
• 1-2 years of medical/customer service experience is preferred.

Responsibilities

• Provide a safe environment and initiate appropriate follow-up for safety issues.
• Answer unit phones and relay messages to clinical staff promptly.
• Schedule patient tests and appointments and maintain medical records.
• Coordinate discharges, transfers, and admissions to ensure smooth operations.
• Assist with unit projects and liaise with ancillary services as needed.
• Support patient and family care with effective communication and teamwork.

Skills

Interpersonal skills

Customer service

Teamwork

Microsoft Office

Medical terminology

Education

High School Diploma or Equivalent

Associate's Degree preferred

Tools

Microsoft Office

Job description

Brigham and Women's Faulkner Hospital, Inc. seeks a Unit Secretary to support the Nursing Director and Unit Based Patient Care Team. Responsibilities include answering unit phones, maintaining records, scheduling tests, coordinating discharges and transfers, and ensuring a safe, organized unit environment.

The role requires a High School Diploma or equivalent, and an Associate's degree is preferred. 1–2 years of medical customer service experience is advantageous.