Unit Secretary & Patient Care Coordinator

Brigham & Women's Faulkner Hospital; Boston (MA); Remote; USD 52,849,000 - 78,483,000; Full time

Job summary

Brigham and Women's Faulkner Hospital, Inc. in Boston seeks a unit secretary to support the Nursing Director and the Unit Based Patient Care Team.

You will handle a wide range of secretarial duties, coordinate unit procedures, answer phones, schedule tests, and maintain medical records to ensure smooth department operations. This role emphasizes patient- and family-centered care, confidentiality, and teamwork.

Qualifications

• High School diploma required; Associate degree preferred.
• Experience in medical or customer service settings is preferred.
• Knowledge of Medical Terminology is preferred.
• Computer knowledge of Microsoft Office is strongly recommended.

Responsibilities

• Answer unit phones and relay messages to the appropriate staff promptly.
• Coordinate patient tests, appointments, and consults as directed by physicians or RNs.
• Maintain patient medical records in accordance with hospital policies.
• Admit, transfer, and discharge patients and assist with bed management as needed.
• Communicate with the healthcare team via VOCERA and other systems.
• Provide back-up coverage for patient transport when required.

Skills

Medical terminology

Microsoft Office

Communication skills

Patient confidentiality

Education

High School Diploma or Equivalent

Associate's Degree preferred

Tools

Meditech

Bed management system

Job description

Brigham and Women's Faulkner Hospital, Inc. in Boston seeks a unit secretary to support the Nursing Director and the Unit Based Patient Care Team.

You will handle a wide range of secretarial duties, coordinate unit procedures, answer phones, schedule tests, and maintain medical records to ensure smooth department operations. This role emphasizes patient- and family-centered care, confidentiality, and teamwork.