Unit Secretary – Patient Care Coordinator

Brigham and Women’s Faulkner Hospital; Boston (MA); On-site; USD 25,000 - 37,000; Full time

Job summary

Brigham and Women's Faulkner Hospital, Inc. is seeking a Unit Secretary to support the Nursing Director and the Unit Based Patient Care Team.

You will perform clerical duties, answer phones, schedule tests, maintain medical records, coordinate discharges, transfers, and admissions, and liaise with health care staff to ensure efficient unit operation. The role requires a High School Diploma or GED, 1–2 years in medical or customer service settings, and proficiency with Microsoft Office.

Qualifications

• Experience in medical or healthcare settings is preferred.
• Knowledge of medical terminology is preferred.
• Proficiency with Microsoft Office and general office software is expected.

Responsibilities

• Answer unit phones and route messages to the appropriate staff.
• Schedule patient tests, appointments, and physician visits.
• Maintain patient medical records per hospital policy and procedure.
• Coordinate discharges, transfers, and admissions to ensure unit efficiency.
• Provide back‑up coverage for patient transport and related duties.

Skills

Interpersonal skills

Customer service

Communication

Medical terminology

Microsoft Office

Teamwork

Education

High School Diploma or GED

Associate's Degree preferred

Tools

Meditech

Bed management system

Job description

Brigham and Women's Faulkner Hospital, Inc. is seeking a Unit Secretary to support the Nursing Director and the Unit Based Patient Care Team.

You will perform clerical duties, answer phones, schedule tests, maintain medical records, coordinate discharges, transfers, and admissions, and liaise with health care staff to ensure efficient unit operation. The role requires a High School Diploma or GED, 1–2 years in medical or customer service settings, and proficiency with Microsoft Office.