Unit Secretary: Patient Care Coordinator

Brigham and Women’s Faulkner Hospital; Boston (MA); On-site; USD 25,000 - 37,000; Full time

Job summary

Brigham and Women's Faulkner Hospital is seeking a Unit Secretary to support the Nursing Director and the Unit Based Patient Care Team. You will perform essential secretarial duties, coordinate unit procedures, answer phones, schedule tests, maintain patient records, and assist with discharges, transfers, and admissions.

Work closely with the health care team, manage communications, and protect patient confidentiality.

Qualifications

• High School Diploma or Equivalent required; Associate's Degree preferred.
• 1–2 years of medical or customer service experience advantageous.
• Strong interpersonal and computer skills; ability to work with a diverse care team.

Responsibilities

• Answer unit phones and relay messages promptly.
• Coordinate scheduling of patient tests and consultations.
• Maintain patient medical records and unit documentation.
• Assist with admissions, transfers and discharges.
• Support supply management and unit-based needs as directed.
• Provide patient and family-centered communication and education.

Skills

Communication skills

Interpersonal skills

Customer service

Teamwork

Education

High School Diploma or Equivalent

Associate's Degree preferred

Job description

Brigham and Women's Faulkner Hospital is seeking a Unit Secretary to support the Nursing Director and the Unit Based Patient Care Team. You will perform essential secretarial duties, coordinate unit procedures, answer phones, schedule tests, maintain patient records, and assist with discharges, transfers, and admissions.

Work closely with the health care team, manage communications, and protect patient confidentiality.