Unit Care Coordinator

Brigham and Women's Faulkner Hospital; Boston (MA); Remote; USD 25,000 - 38,000; Full time

Job summary

Brigham and Women's Faulkner Hospital, Inc. is seeking a unit secretary to support the Nursing Director and Patient Care Team on an on-site basis in Boston.

The role involves answering phones, coordinating admissions/discharges, maintaining records, and helping manage unit operations with a focus on patient safety and family-centered care. Requirements include a high school diploma or equivalent, 1–2 years in medical/customer service, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or Equivalent required; Associate's Degree preferred.
• 1-2 years experience in medical or customer service setting preferred.
• Knowledge of Medical Terminology preferred.
• Strong computer skills and experience with Microsoft Office required.

Responsibilities

• Answer unit phones and route inquiries to appropriate staff.
• Coordinate admissions, discharges, and transfers per unit needs.
• Maintain patient records and unit documentation in Meditech and related systems.
• Assist in coordinating tests, tests scheduling, and unit logistics.
• Provide patient and family education and support as needed.
• Ensure a safe, clean, and organized unit environment and assist in problem solving with ancillary services.

Skills

Medical terminology

Communication skills

Microsoft Office

Education

High School Diploma or Equivalent

Associate's Degree preferred

Tools

Microsoft Office

Job description

Brigham and Women's Faulkner Hospital, Inc. is seeking a unit secretary to support the Nursing Director and Patient Care Team on an on-site basis in Boston.

The role involves answering phones, coordinating admissions/discharges, maintaining records, and helping manage unit operations with a focus on patient safety and family-centered care. Requirements include a high school diploma or equivalent, 1–2 years in medical/customer service, and proficiency with Microsoft Office.