Unit Secretary: Patient Care & Operations Coordinator

Brigham & Women's Faulkner Hospital; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Brigham and Women's Faulkner Hospital, Inc. is seeking a unit secretary to support the Operations Manager and the Unit Based Patient Care Team. The role includes answering phones, coordinating tests and appointments, maintaining medical records, and assisting with discharges, transfers, and admissions to ensure efficient unit operations.

The position emphasizes patient and family-centered care, confidentiality, and collaboration with the health care team to uphold CARE standards on the unit.

Qualifications

• Performs a wide range of secretarial duties to support unit operations.
• Coordinates patient tests and appointments, and maintains medical records.
• Assists in handling discharges, transfers, and admissions.
• Responds to patient and family needs with professional communication.

Responsibilities

• Answers unit phones and takes accurate messages for timely delivery.
• Coordinates shift handoffs and reports with the care team.
• Maintains a clean, safe patient care environment and adheres to mission values.
• Notifies appropriate departments for facilities, IT, or equipment issues as needed.
• Provides back-up patient transport support when required.

Skills

Communication skills

Phone coordination

Medical records management

Scheduling

Team coordination

Tools

Workflow One

eBUY

Job description

Brigham and Women's Faulkner Hospital, Inc. is seeking a unit secretary to support the Operations Manager and the Unit Based Patient Care Team. The role includes answering phones, coordinating tests and appointments, maintaining medical records, and assisting with discharges, transfers, and admissions to ensure efficient unit operations.

The position emphasizes patient and family-centered care, confidentiality, and collaboration with the health care team to uphold CARE standards on the unit.