Unit Secretary & Care Coordination Specialist

Brigham & Women's Faulkner Hospital; Boston (MA); On-site; USD 25,000 - 37,000; Full time

Job summary

Brigham and Women's Faulkner Hospital, Inc. is seeking a Unit Secretary to support the Nursing Director and Unit Based Patient Care Team. Responsibilities include answering phones, scheduling patient tests, maintaining medical records, coordinating discharges, transfers, and admissions, and ensuring efficient unit operations.

The role emphasizes patient family-centered care, collaboration with healthcare team, and adherence to CARE standards; weekend shifts required with specific hours.

Qualifications

• High School Diploma or Equivalent required; Associate's Degree preferred.
• 1-2 years experience in medical or customer service settings preferred.
• Knowledge of medical terminology and Microsoft Office skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Answer unit phones and route calls to appropriate staff.
• Schedule patient tests and appointments; coordinate logistics.
• Maintain patient medical records per hospital policy; ensure accuracy.
• Coordinate discharges, transfers, and admissions to optimize unit operations.

Skills

Interpersonal skills

Medical terminology

Customer service

Education

High School Diploma or Equivalent

Associate's Degree preferred

Tools

Microsoft Office

Job description

Brigham and Women's Faulkner Hospital, Inc. is seeking a Unit Secretary to support the Nursing Director and Unit Based Patient Care Team. Responsibilities include answering phones, scheduling patient tests, maintaining medical records, coordinating discharges, transfers, and admissions, and ensuring efficient unit operations.

The role emphasizes patient family-centered care, collaboration with healthcare team, and adherence to CARE standards; weekend shifts required with specific hours.