Unit Operations & Patient Throughput Coordinator

Baystate Health; Springfield (MA); On-site; USD 24,769 - 33,227; Full time

Job summary

Baystate Health in Springfield, MA seeks a Unit Clerk/Administrative support professional to aid bed management, admissions, and patient flow. You will coordinate communications, document patient information, and prepare records for discharge.

Responsibilities include using OA Gold, CIS, BMD, and other hospital systems, answering calls, and serving as a resource for staff during shifts. Prior clerical and customer service experience preferred.

Qualifications

• Previous clerical and customer service experience.
• Ability to manage patient records and confidentiality.
• Proficiency with hospital information systems preferred.

Responsibilities

• Bed management coordination and ADT messaging.
• Maintain patient charts and logs.
• Communicate with departments to support admissions and discharges.
• Greet visitors and assist unit staff.
• Operate hospital systems like OA Gold, CIS, and BMD.

Skills

Interpersonal skills

Computer literacy

Documentation

Team collaboration

Tools

MS Word

OA Gold

CIS

BMD

PeopleSoft

Kronos

Premise

SMS

Job description

Baystate Health in Springfield, MA seeks a Unit Clerk/Administrative support professional to aid bed management, admissions, and patient flow. You will coordinate communications, document patient information, and prepare records for discharge.

Responsibilities include using OA Gold, CIS, BMD, and other hospital systems, answering calls, and serving as a resource for staff during shifts. Prior clerical and customer service experience preferred.