Patient Throughput Specialist & Unit Operations Lead

Baystate Health; Springfield (MA); On-site; USD 24,796 - 38,572; Full time

Job summary

Baystate Health in Massachusetts is seeking a unit clerk to support patient flow, bed management, and documentation on a busy inpatient unit. You will act as a receptionist for visitors, coordinate admissions and discharges, and relay messages to the clinical team to maintain smooth operations.

The role requires clerical and customer service experience, and a GED or HiSET. Proficiency with hospital software and strong English communication are essential to ensure accurate records and timely

Qualifications

• GED or HiSET required.
• 1) Clerical and customer service experience.
• 2) Healthcare setting experience preferred.

Responsibilities

• Bed Management: track, prioritize, and assign beds; coordinate admissions, discharges, and transfers.
• Utilize hospital software daily (OA Gold, CIS, Premise, BMD, PCM Auditor, PeopleSoft).
• Unit resource: greet patients, relay information, and support staff with scheduling and communications.
• Inventories: manage supplies, restock, and record charges/credits for patient supplies.
• Observes and reports patient monitoring data; ensure documentation accuracy for records.

Skills

Clerical experience

Customer service

English proficiency

Education

GED/HiSET

Tools

OA Gold

SMS

CIS

Premise

BMD

PCM Auditor

PeopleSoft

Staples

Kronos

Job description

Baystate Health in Massachusetts is seeking a unit clerk to support patient flow, bed management, and documentation on a busy inpatient unit. You will act as a receptionist for visitors, coordinate admissions and discharges, and relay messages to the clinical team to maintain smooth operations.

The role requires clerical and customer service experience, and a GED or HiSET. Proficiency with hospital software and strong English communication are essential to ensure accurate records and timely