Patient Throughput & Unit Operations Associate (Days)

Baystate Medical Center; Springfield (MA); On-site; USD 24,796 - 38,572; Full time

Job summary

Baystate Medical Center in Springfield, MA seeks an Operations/Monitor Associate for day shift. You will coordinate patient information, manage documentation, organize records, and facilitate smooth unit operations, acting as receptionist and business partner for the department.

You will support bed management, admissions/discharges, and interdisciplinary communication, ensuring timely orders, tests, and data entry while maintaining charts and logs for patient care continuity.

Qualifications

• Computer literate; comfortable using standard software and office apps.
• Strong interpersonal and communication skills; reliable team member.
• Must read/write English proficiently; able to document and report clearly.
• GED or HiSET required; Basic Life Support certification may be required by dept.

Responsibilities

• Bed management: track, prioritize, and assign beds; coordinate admissions, discharges, and transfers.
• Communicate with departments; relay messages and ensure timely test results and orders.
• Maintain patient charts, records, and discharge documents; update logs and systems.
• Serve as unit greeter and support staff; assist scheduling and coverage.
• Assist Hospitalist with rounds, calls, and consults; manage unit workspace for physicians.

Skills

Interpersonal skills

Critical thinking

Organization & prioritization

English literacy

Education

GED or HiSET

Tools

OA Gold

Kronos

Job description

Baystate Medical Center in Springfield, MA seeks an Operations/Monitor Associate for day shift. You will coordinate patient information, manage documentation, organize records, and facilitate smooth unit operations, acting as receptionist and business partner for the department.

You will support bed management, admissions/discharges, and interdisciplinary communication, ensuring timely orders, tests, and data entry while maintaining charts and logs for patient care continuity.