Unit Operations & Bed Management Associate

Baystate Health; Springfield (MA); On-site; USD 43,000 - 58,000; Full time

Job summary

Baystate Health in Springfield, MA is seeking a unit-based professional to coordinate bed management, admissions, and patient throughput. You will act as a key receptionist and business partner, ensuring accurate medical records and timely communication across departments.

The role requires acute care experience, strong computer skills, and ability to support hospitalists and clinical teams. Familiarity with OA Gold, BMD, and other systems is preferred.

Qualifications

• GED or HiSET required.
• 3 years acute care experience with at least one year as Level II OA MT at BH.
• Proficiency with hospital EMR and related systems.

Responsibilities

• Bed management and patient throughput coordination.
• Use hospital systems (C Word, OA Gold, SMS, CIS, Premise, BMD, PCM Auditor, PeopleSoft) to manage records and admissions.
• Coordinate unit communications and handoffs between shifts.
• Assist Hospitalists during rounds and arrange coverage for staff breaks.
• Maintain patient charts, discharge and transfer records, and logs.

Skills

Computer literate

Interpersonal skills

Dysrhythmia course

Telemetry training

OAS Gold training

Conflict resolution training

Delegation training

Team training

Critical thinking

Organizational skills

English reading/writing

Education

GED or HiSET

Tools

OA Gold

SMS

CIS

Premise

BMD

PCM Auditor

PeopleSoft

Staples access

Kronos access

Job description

Baystate Health in Springfield, MA is seeking a unit-based professional to coordinate bed management, admissions, and patient throughput. You will act as a key receptionist and business partner, ensuring accurate medical records and timely communication across departments.

The role requires acute care experience, strong computer skills, and ability to support hospitalists and clinical teams. Familiarity with OA Gold, BMD, and other systems is preferred.