Unified Communications & Call Center Systems Specialist

ERC Pathlight; United States; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision coverage

Paid time off

Parental leave

Retirement plan

Tuition reimbursement

Job summary

ERC Pathlight is hiring a Systems Administrator, Unified Communications and Call Center to manage Office365 Teams telephony and Amazon Connect call center systems. You will ensure smooth telecom operations across phone, voicemail, routing, and related tech.

The role requires 2–4 years of experience in UC and CC systems, with strong SIP/VoIP knowledge, and the ability to support nationwide locations and remote workers. Evening/weekend shift willingness is a plus.

Qualifications

• 2–4 years of proven experience administering telecommunications, UC and CC systems (phone, voicemail, ACD, IVR, WFM).
• Strong knowledge of SIP, PRI, VoIP and TDM.
• Experience with call center concepts, routing, SLAs, and WFM.
• Excellent communication and teamwork skills; able to work nights/weekends.

Responsibilities

• Oversee call center systems administration (ACD, IVR, WFM) and optimize routing strategies.
• Maintain telecommunications infrastructure (on-premises and cloud) and monitor performance.
• Provide user support and training; create SOPs and documentation; escalate RingCentral issues.

Skills

UC & CC systems

SIP/VoIP

Team collaboration

RingCentral

Microsoft Teams

Education

Associate degree in CS/IS

Tools

RingCentral

Microsoft Teams

AWS

Job description

ERC Pathlight is hiring a Systems Administrator, Unified Communications and Call Center to manage Office365 Teams telephony and Amazon Connect call center systems. You will ensure smooth telecom operations across phone, voicemail, routing, and related tech.

The role requires 2–4 years of experience in UC and CC systems, with strong SIP/VoIP knowledge, and the ability to support nationwide locations and remote workers. Evening/weekend shift willingness is a plus.