Remote Telecom Systems Engineer: VoIP & UCaaS Expert

Placements24; Queenstown (MD); Remote; USD 100,000 - 160,000; Full time

Benefits offered by this job

Home office allowance

Professional development & certs

Fully remote work

Job summary

Placements24 is seeking a highly specialized Telecommunications Systems Specialist for a fully remote role. You will support, optimize, and troubleshoot complex telecom systems, ensuring reliability, performance, and security for voice, data, and video platforms.

The ideal candidate has 6+ years in telecom systems, strong VoIP/SIP experience, cloud UCaaS/CCaaS familiarity, and shell scripting skills. This remote position offers competitive compensation and opportunities for certification and

Qualifications

• Bachelor's degree in Computer Science, Telecommunications Engineering, or related field, or equivalent experience.
• 6+ years of experience in telecommunications systems support and administration.
• Expertise in VoIP, SIP, and teleconferencing systems (Cisco, Avaya, MS Teams).
• Strong knowledge of TCP/IP, UDP, DNS, DHCP and network infrastructure.
• Experience with UCaaS/CCaaS cloud platforms.
• Scripting in Python or Bash for automation is desirable.
• Excellent analytical and problem‑solving skills.
• Strong written and verbal communication for remote collaboration.

Responsibilities

• Provide expert-level technical support and troubleshooting for advanced telecommunications systems.
• Monitor system performance and implement proactive solutions.
• Perform complex configuration changes and upgrades with engineering teams.
• Analyze logs and performance data to diagnose root causes.
• Develop and maintain technical documentation and guides.
• Collaborate with cross-functional teams to resolve system-wide issues.
• Participate in on-call rotations to provide 24/7 support.
• Evaluate and recommend system enhancements and new technologies.
• Ensure compliance with security policies and best practices.
• Assist in planning deployments and migrations.

Skills

VoIP

SIP

Teleconferencing

TCP/IP

UDP

DNS

DHCP

UCaaS

CCaaS

Python

Bash

CCNA Voice

MCSE

Remote work

Education

Bachelor's degree in a technical field

Tools

Cisco

Avaya

Microsoft Teams

Job description

Placements24 is seeking a highly specialized Telecommunications Systems Specialist for a fully remote role. You will support, optimize, and troubleshoot complex telecom systems, ensuring reliability, performance, and security for voice, data, and video platforms.

The ideal candidate has 6+ years in telecom systems, strong VoIP/SIP experience, cloud UCaaS/CCaaS familiarity, and shell scripting skills. This remote position offers competitive compensation and opportunities for certification and