Remote Enterprise Phone System Administrator

Connection, Inc.; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

401k plans

Paid time off

Wellness & Volunteer Time Off

Free therapy visits

Mental health resources

Meditation resources

Job summary

Connection, Inc. is seeking a Phone System Administrator to support and maintain enterprise phone systems within our Technical Staffing division.

You will manage extensions, voicemail, call queues, auto-attendants, and scheduling while collaborating with IT, networking teams, and vendors. The role emphasizes hands-on system configuration, issue resolution, and end-user support, ensuring reliable communications across the organization.

Qualifications

• Proven experience administering and supporting enterprise phone systems or telecommunications environments.
• Hands-on management of extensions, voicemail, call queues, and routing.
• Experience with DID numbers, auto attendants, and programmable features.
• Ability to configure schedules, greetings, and auto-attendant options.
• Strong troubleshooting, problem-solving, and customer service skills.

Responsibilities

• Create, configure, and maintain phone extensions, including external DID numbers.
• Manage voicemail accounts, resets, extensions, and user info changes.
• Troubleshoot phone functionality, voicemail, and call routing features.
• Administer call queues, licensing, and queue configurations.
• Create and distribute call queue reports.
• Configure schedules, holidays, and business hours.
• Record and update greetings, menus, and auto-attendant options.
• Monitor server and switch availability; coordinate system changes.
• Elevate issues requiring vendor or IT/vendor support.

Skills

Troubleshooting

Customer service

Documentation

Communication

Team coordination

Job description

Connection, Inc. is seeking a Phone System Administrator to support and maintain enterprise phone systems within our Technical Staffing division.

You will manage extensions, voicemail, call queues, auto-attendants, and scheduling while collaborating with IT, networking teams, and vendors. The role emphasizes hands-on system configuration, issue resolution, and end-user support, ensuring reliable communications across the organization.