Lead Telephony Systems Engineer for Amazon Connect & Teams
Berkley Technology Services LLC
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Résumé du poste
Berkley Technology Services is seeking a Senior Systems Engineer to lead Amazon Connect and Microsoft Teams Phone voice services. You will design, build, and support enterprise contact center capabilities across operating units, integrating with AWS, ServiceNow, and CRM tools.
The role emphasizes secure, scalable, and compliant voice solutions. You will own migrations from legacy systems to AWS-based contact platforms, implement automation with PowerShell, Python, and IaC, and collaborate with
Qualifications
- 7+ years in IT with hands-on experience in contact center and voice solutions.
- Experience with Amazon Connect development and administration in production environments.
- Strong knowledge of Microsoft Teams Phone, Direct Routing, and carrier integrations.
- Experience with AWS services (Lambda, IAM, S3, DynamoDB, CloudWatch) and infrastructure‑as‑code tools.
Responsabilités
- Lead engineer and platform owner for enterprise Amazon Connect and Teams Phone voice services.
- Design, develop, and support contact center capabilities for multiple operating units.
- Onboard operating-unit contact centers to Amazon Connect and Teams Phone with testing and go-live support.
- Coordinate migrations from legacy telephony platforms to modern cloud-based contact solutions.
- Implement monitoring, reporting, and AI capabilities to improve customer interactions.
Connaissances
Formation
Outils
Description du poste
Berkley Technology Services is seeking a Senior Systems Engineer to lead Amazon Connect and Microsoft Teams Phone voice services. You will design, build, and support enterprise contact center capabilities across operating units, integrating with AWS, ServiceNow, and CRM tools.
The role emphasizes secure, scalable, and compliant voice solutions. You will own migrations from legacy systems to AWS-based contact platforms, implement automation with PowerShell, Python, and IaC, and collaborate with
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