Unified Communications Leader: Telephony & Teams Dialing

Penn Medicine; Philadelphia (Philadelphia County); À distance; USD 140 000 - 180 000; Plein temps

Résumé du poste

Penn Medicine is seeking a Unified Communications Manager to lead the UC environment, telephony, Teams Dialing, and enterprise fax. You will manage a team of engineers and technicians to ensure secure, efficient communications aligned with healthcare objectives.

The role oversees budget, vendor relationships, and policy enforcement, with a focus on CCaaS platforms, VoIP, SIP, and MS Teams Dialer. Remote work option with collaboration across departments.

Qualifications

• Bachelor's degree in IT or related field; healthcare IT experience preferred.
• 5+ years of Information Technology Telephony or Unified Communications experience.
• Supervisory experience and ability to lead cross-functional teams.

Responsabilités

• Lead and mentor UC engineers and technicians responsible for telephony and MS Teams Dialing.
• Oversee provisioning, maintenance, and lifecycle management of telephony systems and mobile devices.
• Develop and enforce policies for telephony, mobile device standards, and UC systems.
• Manage budget, vendor relationships, and service level agreements.
• Define KPIs and provide regular reports to senior management.

Connaissances

Team Leadership

Strategic Planning

Cross-functional Collaboration

Vendor Management

Formation

Bachelor's degree in IT or related field

Outils

Microsoft Teams

Microsoft 365

Avaya

Five9 CCaaS

VoIP

SIP trunking

Enterprise Fax (RightFax)

CRM integration (ServiceNow, Salesforce)

Description du poste

Penn Medicine is seeking a Unified Communications Manager to lead the UC environment, telephony, Teams Dialing, and enterprise fax. You will manage a team of engineers and technicians to ensure secure, efficient communications aligned with healthcare objectives.

The role oversees budget, vendor relationships, and policy enforcement, with a focus on CCaaS platforms, VoIP, SIP, and MS Teams Dialer. Remote work option with collaboration across departments.