Voice/UCCE Engineer

EROS Technologies Inc.; McLean (VA); On-site; USD 100,000 - 130,000; Full time

Job summary

A strategic technology partner based in McLean, VA is looking for an experienced professional with over 7 years in networked voice environments. The ideal candidate must excel in Cisco IP telephony and UCC Call Center technologies. Responsibilities include supporting Cisco's UC portfolio and requiring a Bachelor's degree in Computer Science or a related field. Strong communication and analytical skills are key for success in this role, along with a willingness to travel up to 25%.

Qualifications

• Minimum 7 years of experience in networked voice environments.
• Expert knowledge of Cisco IP telephony solutions.
• Certification level of a CCNP Voice at a minimum.

Skills

Cisco IP telephony

UCC Call Center technologies

Customer Service

Communication skills

Critical thinking

Analytical skills

Problem-solving

Education

Bachelor’s degree in Computer Science or related discipline

Tools

Cisco UC portfolio (CUCM, CUC, Unity, etc.)

Work Force Optimization platform

Job description

Overview

EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.

Job Description

Location: - McLean, VA

Duration: - 6 Month

Qualifications

• Minimum 7 years related experience in the networked voice and call center environments
• High-end experience in PBX and/or Call Center systems engineering experience
• Bachelor’s degree in Computer Science, Engineering or related discipline: equivalent experience is acceptable
• Willingness to travel up to 25% of time
• Expert Knowledge of Cisco IP telephony and UCC Call Center technologies and solutions
• Excellent Customer Service and communication skills
• Experience in the administration and support of Cisco’s UC portfolio including but not limited to CUCM, CUC, Unity, UCCE, CUPS, VG, CUBE, CER, and CVP
• Knowledge in CVP scripting and call control
• Experience with a Work Force Optimization platform integration
• Strong critical thinking and analytical skills
• Ability to manage and influence individuals to obtain maximum results
• Highly effective communicator (written & verbal)
• Certification level of a CCNP Voice at a minimum, CCIE Voice Desire.

Additional Information

All your information will be kept confidential according to EEO guidelines.