Unified Communications Support Specialist

Clearspan LLC; Plano (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Opportunity for advancement

Job summary

Clearspan LLC is seeking a front line technical and systems administrator to support customers using our Unified Communications Platform and related services. You will handle installation, maintenance, troubleshooting, and remote support while documenting issues and collaborating with teammates.

Responsibilities include responding to inquiries via portal, phone, email or chat, escalating complex problems, and maintaining up-to-date product knowledge.

Qualifications

• Positive attitude and desire to learn.
• Associates Degree in Information Systems or related field OR 3 years related experience supporting UCaaS, VoIP services, and/or Video Conferencing platforms.
• Unified Communications, Voice over IP, and IP networking background in a technical support environment.
• Working knowledge and experience with Linux operating systems is a plus but not required.

Responsibilities

• Provide front line technical and systems administrative support for Clearspan’s Unified Communications Platform.
• Respond promptly and professionally to customer inquiries via web portal, phone, email or chat.
• Troubleshoot and educate customers on installation, operation, maintenance and compatibility matters.
• Document customer issues and troubleshooting steps within Clearspan systems.
• Escalate complex issues to Tier III Engineering when needed.
• Maintain knowledge of Clearspan products and services.

Skills

Customer service

Written & verbal communication

Meeting facilitation

Analytical skills

Team collaboration

Linux

Education

Associate degree in Information Systems or related field

Job description

Clearspan LLC is seeking a front line technical and systems administrator to support customers using our Unified Communications Platform and related services. You will handle installation, maintenance, troubleshooting, and remote support while documenting issues and collaborating with teammates.

Responsibilities include responding to inquiries via portal, phone, email or chat, escalating complex problems, and maintaining up-to-date product knowledge.