TSA Program Assistant: Admin & Operations Support

Travel Security Careers; City of North Tonawanda (NY); On-site; USD 22,000 - 36,000; Full time

Job summary

Transportation Security Administration in North Tonawanda, NY seeks a Program Assistant to provide essential administrative and program support across office functions. You will help coordinate daily activities, track metrics, and maintain records while ensuring timely communications with managers and teams.

The role emphasizes attention to detail, reliability, and the ability to manage multiple tasks within evolving program areas such as finance, HR, or scheduling.

Qualifications

• Specialized experience at the level stated in the official announcement.
• Experience providing administrative or program support in a busy office.
• Proficiency with Microsoft Office or comparable software.

Responsibilities

• Provide administrative and program support to TSA managers and employees.
• Help coordinate daily office activities, projects, and operational assignments.
• Compile, organize, track, and analyze program information.
• Maintain electronic records, spreadsheets, reports, and administrative files.
• Prepare correspondence, meeting materials, reports, and internal communications.
• Schedule meetings, maintain calendars, and track deadlines or action items.
• Assist with finance, human resources, scheduling, payroll, or other assigned program areas.
• Monitor program metrics and help identify incomplete or inconsistent information.
• Research files, records, policies, and electronic systems.
• Support the implementation of new office procedures and administrative systems.
• Communicate with employees, managers, timekeepers, financial staff, and external contacts.
• Review administrative work for accuracy, completeness, and compliance with established procedures.

Skills

Organization and detail

Written and verbal communication

Data entry and tracking

Microsoft Office

Records management

Calendar coordination

Customer service

Multi-task management

Discretion with sensitive information

Tools

MS Office Suite

Job description

Transportation Security Administration in North Tonawanda, NY seeks a Program Assistant to provide essential administrative and program support across office functions. You will help coordinate daily activities, track metrics, and maintain records while ensuring timely communications with managers and teams.

The role emphasizes attention to detail, reliability, and the ability to manage multiple tasks within evolving program areas such as finance, HR, or scheduling.