TS/SCI Help Desk Technician IV — Enterprise IT Support

General Dynamics Information Technology, Inc.; San Antonio (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

General Dynamics Information Technology, Inc. is hiring a Help Desk Technician IV to provide frontline IT support at client sites.

You will handle incidents via phone, email, chat, or tickets, diagnose basic hardware and software issues, and guide users through troubleshooting with clear, patient communication. The role requires 5+ years of related experience, TS/SCI w/Poly clearance, CompTIA Security+ within 3 months, and US citizenship.

Qualifications

• Associates of Arts or Associates of Science required.
• 5+ years of related experience.

Responsibilities

• Respond to user inquiries via phone, email, chat, or ticketing systems.
• Log and track support requests using help desk ticketing system.
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
• Provide step-by-step guidance to users for troubleshooting common problems.
• Escalate complex issues to second-level support or specialized teams via ticketing system.
• Provide guidance to less experienced professionals mentoring new hires and trainees.

Skills

Security clearance awareness

Security+ certification

US citizenship

Remote access tools

Maintains current knowledge of tech

Education

Associates of Arts/Associates of Science

Tools

Remote access tools

Job description

General Dynamics Information Technology, Inc. is hiring a Help Desk Technician IV to provide frontline IT support at client sites.

You will handle incidents via phone, email, chat, or tickets, diagnose basic hardware and software issues, and guide users through troubleshooting with clear, patient communication. The role requires 5+ years of related experience, TS/SCI w/Poly clearance, CompTIA Security+ within 3 months, and US citizenship.