Senior Help Desk Technician — TS/SCI/Poly, Onsite

General Dynamics Information Technology, Inc.; Colorado Springs (CO); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

401K with company match

Health and wellness plans

Internal mobility team

Paid education & certifications

Cutting-edge technology access

Job summary

General Dynamics Information Technology, Inc. is seeking a Help Desk Technician IV to provide frontline IT support in a fast-paced environment. You will troubleshoot network, desktop, and systems hardware/software to ensure operational availability and reliability across agencies.

The role requires 5+ years of related experience and security certifications such as Security+ CE and PWS 9.1. Onsite work in Colorado Springs with full benefits and growth opportunities is available.

Qualifications

• 5+ years of related IT help desk experience.
• Must hold Security+ CE or equivalent 8570 cert.
• Must hold PWS 9.1 cert.

Responsibilities

• Provides technical support and troubleshooting for network, desktop, and systems hardware/software.

Skills

Communication

Customer Service

Troubleshooting

Education

Technical Training, Certification(s) or Degree

Security+ CE or equivalent 8570 cert

PWS 9.1 cert

Job description

General Dynamics Information Technology, Inc. is seeking a Help Desk Technician IV to provide frontline IT support in a fast-paced environment. You will troubleshoot network, desktop, and systems hardware/software to ensure operational availability and reliability across agencies.

The role requires 5+ years of related experience and security certifications such as Security+ CE and PWS 9.1. Onsite work in Colorado Springs with full benefits and growth opportunities is available.