Help Desk Tech IV: TS/SCI w/ Poly – IT Support

General Dynamics - IT; Annapolis (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

General Dynamics - IT is seeking a Help Desk Technician IV in Annapolis, MD. You’ll provide advanced technical support across desktops, networks, and systems, helping internal and external customers resolve issues quickly and securely.

Requirements include an Associate degree (AA/AS) and 5+ years of related experience. Security+CE and PWS 9.1 certifications are required to ensure compliance and service quality.

Qualifications

• Associates degree required in Arts or Science.
• 5+ years of related experience.
• Security+CE and PWS 9.1 certifications required.

Responsibilities

• Provide technical support and troubleshooting to network, desktop, and systems hardware and software.
• Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists.
• Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.

Skills

Technical support

Troubleshooting

Customer service

Education

Associate of Arts

Associate of Science

Job description

General Dynamics - IT is seeking a Help Desk Technician IV in Annapolis, MD. You’ll provide advanced technical support across desktops, networks, and systems, helping internal and external customers resolve issues quickly and securely.

Requirements include an Associate degree (AA/AS) and 5+ years of related experience. Security+CE and PWS 9.1 certifications are required to ensure compliance and service quality.