Tier II Help Desk Technician - TS/SCI Onsite

General Dynamics Information Technology, Inc.

Washington (District of Columbia)

On-site

USD 81,951,000 - 110,891,000

Full time

3 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

401K with company match

Health and wellness packages

Paid education and certifications

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. seeks a Help Desk Technician to support government IT operations in Washington, DC. The role requires TS/SCI with Polygraph clearance, DoD 8570.01-M IAT II certification, and HS/GED with 1+ year experience, plus strong customer service skills.

You will monitor networks, manage user accounts, install software, and provide timely technical support across 24/7 on-call operations, with on-site work at the customer site.

Qualifications

HS/GED plus 1+ years of related experience.
DoD 8570.01-M at the Information Assurance Technical (IAT) Level II role.
Active TS/SCI with Polygraph clearance.
Experience with ticketing systems (Remedy, SCSM, ServiceNow).
Strong written and verbal communication with customer service focus.

Responsibilities

Provides network monitoring during core hours with 24/7 on-call support.
Documents and controls end-user problems for archiving and escalation.
Manages user accounts per the Account Management Plan.
Performs advanced software installations and OS upgrades.
Delivers technical assistance on hardware/software and conducts training as needed.

Skills

Computer Hardware

Hardware Troubleshooting

Troubleshooting

Education

HS/GED + 1+ years

Job description

You will monitor networks, manage user accounts, install software, and provide timely technical support across 24/7 on-call operations, with on-site work at the customer site.

Get your free, confidential resume review.

or drag and drop your file here.