Help Desk Technician — Grow with Certifications & Cutting-Edge Tech

General Dynamics Information Technology; Maryland; On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility team

Paid education and certifications

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Information Technology is seeking a Help Desk Technician to support enterprise IT environments and assist customers with hardware, software, and network issues. The role involves troubleshooting, ticketing, and responsive problem resolution at a customer site.

Required certifications include Security+ CE and PWS 9.1, TS/SCI and Polygraph may be required. This position emphasizes strong communication and timely incident handling in a dynamic team setting.

Qualifications

• HS diploma required; +1 year of help desk experience.
• Security+ CE certification is required.
• PWS 9.1 certification is required.

Responsibilities

• Provide technical support and troubleshooting to network, desktop, and systems hardware and software.
• Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists.
• Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.

Skills

Technical support

Troubleshooting

Network

Desktop

Systems hardware

Software

Telecommunications systems

Education

HS diploma

Tools

Security+ CE

PWS 9.1

Job description

General Dynamics Information Technology is seeking a Help Desk Technician to support enterprise IT environments and assist customers with hardware, software, and network issues. The role involves troubleshooting, ticketing, and responsive problem resolution at a customer site.

Required certifications include Security+ CE and PWS 9.1, TS/SCI and Polygraph may be required. This position emphasizes strong communication and timely incident handling in a dynamic team setting.