Help Desk Technician IV – TS/SCI Onsite IT Expert

General Dynamics; Annapolis (MD); On-site; USD 47,000 - 63,000; Full time

Job summary

General Dynamics Information Technology (GDIT) is seeking a Help Desk Technician IV in Annapolis Junction, MD to provide frontline IT support for customers. You will respond to inquiries via multiple channels, log requests, diagnose basic issues, and guide users through solutions to enable self-service.

Requires 5+ years of related experience, an AA/AS, TS/SCI w/ Poly, and CompTIA Security+ within 3 months. On-site role with comprehensive benefits and a collaborative team environment.

Qualifications

• Associates degree required (AA/AS).
• 5+ years of related experience.
• Security clearance TS/SCI with Polygraph required.

Responsibilities

• Respond to user inquiries via phone, email, chat or ticketing systems.
• Log and track support requests using the help desk ticketing system.
• Diagnose and resolve basic hardware, software, and network issues.
• Provide step-by-step guidance to users for troubleshooting common problems.
• Escalate complex issues to second-level support or specialized teams via ticketing system.
• Mentor new hires and trainees when necessary.
• Install, configure, and update software on user devices.
• Assist with password resets, account lockouts, and access issues.
• Support basic printer, scanner, and peripheral troubleshooting.
• Maintain inventory of IT assets (laptops, monitors, accessories).
• Document and report solutions and procedures for recurring issues.
• Maintain accurate records/tickets of support interactions and resolutions.
• Contribute to knowledge base articles for self-service solutions.
• Accurately create and submit tickets with all needed information.

Skills

Help Desk Software

Remote Support

Technical Issues

Education

Associates of Arts/Associates of Science

Job description

General Dynamics Information Technology (GDIT) is seeking a Help Desk Technician IV in Annapolis Junction, MD to provide frontline IT support for customers. You will respond to inquiries via multiple channels, log requests, diagnose basic issues, and guide users through solutions to enable self-service.

Requires 5+ years of related experience, an AA/AS, TS/SCI w/ Poly, and CompTIA Security+ within 3 months. On-site role with comprehensive benefits and a collaborative team environment.