Impactful Help Desk Specialist II — SAP & TS/SCI

General Dynamics Information Technology, Inc.; Washington (District of Columbia); On-site; USD 79,000 - 106,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility support

Education and certification support

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. is seeking a Help Desk Specialist II to provide end-user support, install and troubleshoot software, and configure computing devices. The role emphasizes standard IT processes, identity management setup, and ensuring secure, reliable access to systems.

The position requires 5+ years in IT, SAP experience, and a TS/SCI clearance with CI polygraph willingness. Eligible candidates should be US citizens and ready for onsite work in Washington, DC.

Qualifications

• 5+ years in information technology or related field.
• SAP experience required.
• Security clearance TS/SCI with CI polygraph willingness.

Responsibilities

• Install and support software and upgrades for end users.
• Update solutions database with resolutions.
• Provide hardware/software installation and configuration support.
• Enforce IT policies and procedures.
• Assist with setting up new users in IDAM and LDAP profiles.
• Install/configure computers, peripherals, and network hardware.
• Maintain, upgrade, and repair PCs and Windows applications.

Skills

IT experience

SAP experience

Security clearance

CI polygraph eligibility

SAP access eligibility

Education

Bachelor's degree in CS/IT

AA degree + 2 years experience

Job description

General Dynamics Information Technology, Inc. is seeking a Help Desk Specialist II to provide end-user support, install and troubleshoot software, and configure computing devices. The role emphasizes standard IT processes, identity management setup, and ensuring secure, reliable access to systems.

The position requires 5+ years in IT, SAP experience, and a TS/SCI clearance with CI polygraph willingness. Eligible candidates should be US citizens and ready for onsite work in Washington, DC.