Elite Help Desk Tech - TS/SCI Clearance

General Dynamics Information Technology, Inc.; Colorado Springs (CO); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Paid education and certifications

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. is seeking a Help Desk Technician who will play an essential role in enterprise IT, providing vital technical support and troubleshooting.

The ideal candidate will have over 4 years of relevant experience, along with TS/SCI clearance and US citizenship. Your responsibilities will include resolving technical issues, maintaining records, and alerting management about recurring problems.

Qualifications

• 4+ years of related experience required.
• US Citizenship required.
• TS/SCI with Polygraph required.

Responsibilities

• Provide technical support and troubleshooting to network, desktop, and/or systems.
• Resolve technical problems via phone or self-service tickets.
• Diagnose and analyze problems using historical records.

Skills

Customer Service

Help Desk Support

Troubleshooting

Education

Technical Training, Certification(s) or Degree

Tools

Security+ CE

ITIL

A+

HDI-CSR

MS 365

Job description

General Dynamics Information Technology, Inc. is seeking a Help Desk Technician who will play an essential role in enterprise IT, providing vital technical support and troubleshooting.

The ideal candidate will have over 4 years of relevant experience, along with TS/SCI clearance and US citizenship. Your responsibilities will include resolving technical issues, maintaining records, and alerting management about recurring problems.