TS/SCI Help Desk Technician | Secure IT Support Expert

General Dynamics Information Technology, Inc.; Maryland; On-site; USD 62,000 - 84,000; Full time

Benefits offered by this job

401K with company match

Comprehensive benefits

Paid time off

Job summary

General Dynamics Information Technology, Inc. is seeking a Help Desk Technician IV to deliver enterprise IT support at an onsite Maryland location.

The role focuses on troubleshooting hardware, software, and network access, handling customer queries by phone or ticket, and updating case records with clear notes for ongoing resolution. The ideal candidate has 5+ years of related experience, an Associates degree, and required Security+CE and PWS 9.1 certifications.

Qualifications

• Associate degree required; 5+ years of related experience.
• Strong communication and customer service skills.
• Security+CE and PWS 9.1 certifications required.

Responsibilities

• Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• Resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists.
• Maintain and update records and tracking databases.
• Alert management to recurring problems and patterns of problems.

Skills

Communication

Customer Service

Help Desk Support

Education

Associates of Arts/Associates of Science

Job description

General Dynamics Information Technology, Inc. is seeking a Help Desk Technician IV to deliver enterprise IT support at an onsite Maryland location.

The role focuses on troubleshooting hardware, software, and network access, handling customer queries by phone or ticket, and updating case records with clear notes for ongoing resolution. The ideal candidate has 5+ years of related experience, an Associates degree, and required Security+CE and PWS 9.1 certifications.