Mission-Critical IT Help Desk Technician (TS/SCI w/Poly)

General Dynamics Information Technology, Inc.; Maryland; Sur place; USD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

401K with company match

Paid time off

Wellness packages

Résumé du poste

General Dynamics Information Technology, Inc. is seeking a Help Desk Technician IV to support users across enterprise IT. You will respond to inquiries by phone, email, chat, or ticketing systems and help maintain service quality.

Diagnose and resolve basic hardware, software, and network issues; provide step-by-step troubleshooting guidance; escalate complex problems to second-level teams when necessary. You will also mentor newer staff and contribute to knowledge base articles.

Qualifications

• 5+ years of related experience

Responsabilités

• Respond to user inquiries via phone, email, chat, or ticketing systems.
• Log and track support requests using help desk ticketing system.
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
• Provide step-by-step guidance to users for troubleshooting common problems.
• Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system.
• Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.

Connaissances

Remote access tools

Hardware & software repair

Formation

Associates of Arts/Associates of Science

Description du poste

General Dynamics Information Technology, Inc. is seeking a Help Desk Technician IV to support users across enterprise IT. You will respond to inquiries by phone, email, chat, or ticketing systems and help maintain service quality.

Diagnose and resolve basic hardware, software, and network issues; provide step-by-step troubleshooting guidance; escalate complex problems to second-level teams when necessary. You will also mentor newer staff and contribute to knowledge base articles.