Trusted Service Advisor for Truck & Bus Repairs

RWC Group; Seattle (WA); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Company holidays

Training and development

Growth opportunities

Job summary

RWC Group in Seattle, WA seeks a Service Advisor to guide customers through the repair process from start to finish, ensuring trucks and buses receive top-notch care with clear communication.

You will document repair needs, coordinate orders with technicians, provide estimates, and keep customers informed throughout the process. A customer-first mindset and teamwork are essential for success.

Qualifications

• Outstanding customer service and communication skills.
• Enjoys building relationships and solving problems.
• Able to multitask in a fast-paced environment.
• Organized, detail-oriented, and able to prioritize competing demands.

Responsibilities

• Welcome customers and provide an exceptional service experience from check-in to vehicle delivery.
• Listen to customer concerns and accurately document repair needs.
• Coordinate repair orders and communicate with technicians to keep work moving efficiently.
• Provide repair recommendations, estimates, and timely status updates.
• Help maximize shop productivity by effectively managing repair flow and technician schedules.
• Coordinate parts and warranty requirements to ensure timely repairs.
• Resolve customer concerns with professionalism and a customer-first mindset.
• Build lasting customer relationships that encourage repeat business and referrals.

Skills

Customer service

Communication

Relationship building

Multitasking

Organization

Job description

RWC Group in Seattle, WA seeks a Service Advisor to guide customers through the repair process from start to finish, ensuring trucks and buses receive top-notch care with clear communication.

You will document repair needs, coordinate orders with technicians, provide estimates, and keep customers informed throughout the process. A customer-first mindset and teamwork are essential for success.