Service Advisor !

RWC Group - Seattle; Washington (District of Columbia); Presencial; USD 42 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Ongoing training and careerDevelopment

Resumo da oferta

RWC Group - Seattle is seeking a Service Advisor to be the trusted link between customers and technicians, guiding repairs from intake to delivery.

You will document repair needs, coordinate repair orders, provide estimates, and keep customers informed while maximizing shop productivity. A focus on teamwork and a positive, proactive attitude is essential.

Qualificações

• Outstanding customer service and communication skills.
• Experience in customer service or automotive/diesel/truck industry preferred.
• Ability to multitask in a fast-paced environment.
• Organized, detail-oriented, and able to prioritize competing demands.
• Positive attitude, professionalism, and teamwork.
• Desire to learn about vehicle maintenance and repair processes.

Responsabilidades

• Welcome customers from check-in to delivery with exceptional service.
• Document repair needs accurately by listening to customers.
• Coordinate repair orders and communicate with technicians to keep work moving.
• Provide repair recommendations, estimates, and timely status updates.
• Help maximize shop productivity by managing repair flow and schedules.
• Coordinate parts and warranty requirements to ensure timely repairs.
• Resolve customer concerns professionally and maintain customer-first mindset.
• Build lasting customer relationships to encourage repeat business and referrals.

Conhecimentos

Customer service

Communication

Multitasking

Organization

Teamwork

Relationship building

Basic vehicle knowledge

Descrição da oferta de emprego

Be the Trusted Connection Between Our Customers and Our Technicians.

At RWC Group, our Service Advisors are more than schedulers—they're trusted advisors, problem solvers, and the face of our Service Department. If you're passionate about customer service, thrive in a fast-paced environment, and enjoy building relationships, this is an opportunity to make a real impact every day.

As a Service Advisor, you'll guide customers through the repair process from start to finish, ensuring their commercial trucks and buses receive the highest level of care while keeping communication clear, repairs on track, and customers informed every step of the way.

What You’ll Do

• Welcome customers and provide an exceptional service experience from check-in to vehicle delivery.
• Listen to customer concerns and accurately document repair needs.
• Coordinate repair orders and communicate with technicians to keep work moving efficiently.
• Provide repair recommendations, estimates, and timely status updates.
• Help maximize shop productivity by effectively managing repair flow and technician schedules.
• Coordinate parts and warranty requirements to ensure timely repairs.
• Resolve customer concerns with professionalism and a customer-first mindset.
• Build lasting customer relationships that encourage repeat business and referrals.

We’re Looking For Someone Who

• Has outstanding customer service and communication skills.
• Enjoys building relationships and solving problems.
• Can successfully multitask in a fast-paced environment.
• Is organized, detail-oriented, and able to prioritize competing demands.
• Has previous experience as a Service Advisor, in customer service, or within the automotive, diesel, or commercial truck industry (preferred).
• Brings a positive attitude, professionalism, and a commitment to teamwork.
• Has a basic understanding of vehicle maintenance and repair processes—or a strong desire to learn.

Why RWC Group?

Competitive compensation with performance opportunities

Medical, dental, and vision insurance

401(k) with company match

Paid time off and company holidays

Ongoing training and career development

Opportunity to work with one of the premier International Truck dealerships in the West

RWC Group is a family-owned commercial Truck and Bus dealership with 20+ locations throughout the Western United States. We specialize in new and used Truck and Bus sales, comprehensive service, parts distribution, long-term leasing, and short-term rentals. Our commitment to quality, customer service, and employee development makes us a leader in the commercial Truck and Bus industry.

RWC Group is an Equal Opportunity Employer M/F/V/H. This posting is intended to provide a general overview of the position. A complete job description, including essential duties, and qualifications is available and will be provided to candidates during the selection process.