Service Advisor

RWC Group; Seattle (WA); Hybride; USD 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Company holidays

Training and development

Growth opportunities

Résumé du poste

RWC Group in Seattle, WA seeks a Service Advisor to guide customers through the repair process from start to finish, ensuring trucks and buses receive top-notch care with clear communication.

You will document repair needs, coordinate orders with technicians, provide estimates, and keep customers informed throughout the process. A customer-first mindset and teamwork are essential for success.

Qualifications

• Outstanding customer service and communication skills.
• Enjoys building relationships and solving problems.
• Able to multitask in a fast-paced environment.
• Organized, detail-oriented, and able to prioritize competing demands.

Responsabilités

• Welcome customers and provide an exceptional service experience from check-in to vehicle delivery.
• Listen to customer concerns and accurately document repair needs.
• Coordinate repair orders and communicate with technicians to keep work moving efficiently.
• Provide repair recommendations, estimates, and timely status updates.
• Help maximize shop productivity by effectively managing repair flow and technician schedules.
• Coordinate parts and warranty requirements to ensure timely repairs.
• Resolve customer concerns with professionalism and a customer-first mindset.
• Build lasting customer relationships that encourage repeat business and referrals.

Connaissances

Customer service

Communication

Relationship building

Multitasking

Organization

Description du poste

Be the Trusted Connection Between Our Customers and Our Technicians.

At RWC Group, our Service Advisors are more than schedulers—they're trusted advisors, problem solvers, and the face of our Service Department. If you're passionate about customer service, thrive in a fast-paced environment, and enjoy building relationships, this is an opportunity to make a real impact every day.

As a Service Advisor, you'll guide customers through the repair process from start to finish, ensuring their commercial trucks and buses receive the highest level of care while keeping communication clear, repairs on track, and customers informed every step of the way.

What You'll Do

• Welcome customers and provide an exceptional service experience from check-in to vehicle delivery.
• Listen to customer concerns and accurately document repair needs.
• Coordinate repair orders and communicate with technicians to keep work moving efficiently.
• Provide repair recommendations, estimates, and timely status updates.
• Help maximize shop productivity by effectively managing repair flow and technician schedules.
• Coordinate parts and warranty requirements to ensure timely repairs.
• Resolve customer concerns with professionalism and a customer-first mindset.
• Build lasting customer relationships that encourage repeat business and referrals.

We're Looking For Someone Who

• Has outstanding customer service and communication skills.
• Enjoys building relationships and solving problems.
• Can successfully multitask in a fast-paced environment.
• Is organized, detail-oriented, and able to prioritize competing demands.
• Has previous experience as a Service Advisor, in customer service, or within the automotive, diesel, or commercial truck industry (preferred).
• Brings a positive attitude, professionalism, and a commitment to teamwork.
• Has a basic understanding of vehicle maintenance and repair processes—or a strong desire to learn.

Why RWC Group?

• Competitive compensation with performance opportunities
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays

• Ongoing training and career development
• Opportunity to work with one of the premier International® Truck dealerships in the West

RWC Group is a family-owned commercial Truck and Bus dealership with 20+ locations throughout the Western United States. We specialize in new and used Truck and Bus sales, comprehensive service, parts distribution, long-term leasing, and short-term rentals. Our commitment to quality, customer service, and employee development makes us a leader in the commercial Truck and Bus industry.

If you're ready to build relationships, solve problems, and help keep our customers on the road, we'd love to have you on our team.

RWC Group is an Equal Opportunity Employer M/F/V/H. This posting is intended to provide a general overview of the position. A complete job description, including essential duties, and qualifications is available and will be provided to candidates during the selection process.