Truck & Bus Service Advisor — Customer-First Support

RWC Group; Phoenix (AZ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and company holidays

Ongoing training and career development

Job summary

RWC Group in Phoenix, Arizona is seeking a Service Advisor who will act as a trusted connection between customers and technicians. The role involves guiding customers through the repair process and providing exceptional service. Ideal candidates should have excellent customer service skills, a positive attitude, and preferably, experience in the automotive industry.

RWC Group offers competitive compensation, medical and dental insurance, 401(k) match, paid time off, and ongoing training as part of its commitment to employee development.

If you're ready to build relationships and solve problems, we want you on our team!

Qualifications

• Outstanding customer service and communication skills.
• Previous experience as a Service Advisor or in the automotive industry preferred.
• Basic understanding of vehicle maintenance and repair processes.

Responsibilities

• Provide exceptional service experience and guide customers through the repair process.
• Document repair needs and coordinate repair orders efficiently.
• Build strong customer relationships to encourage repeat business.

Skills

Customer service skills

Communication skills

Problem-solving

Multitasking

Detail-oriented

Organized

Job description

RWC Group in Phoenix, Arizona is seeking a Service Advisor who will act as a trusted connection between customers and technicians. The role involves guiding customers through the repair process and providing exceptional service. Ideal candidates should have excellent customer service skills, a positive attitude, and preferably, experience in the automotive industry.

RWC Group offers competitive compensation, medical and dental insurance, 401(k) match, paid time off, and ongoing training as part of its commitment to employee development.

If you're ready to build relationships and solve problems, we want you on our team!