Mobile Service Dispatcher & Fleet Coordination

RWC Group - Seattle; Seattle (WA); On-site; USD 52,000 - 64,000; Full time

Job summary

RWC Group in Seattle is seeking a Mobile Technician Dispatcher to coordinate mobile service for commercial trucks and buses. You will connect customers with field technicians, prioritize service requests, and manage schedules to keep repairs moving efficiently.

The right candidate stays calm when priorities change, communicates clearly, and follows through from the initial service call through completion. Join an equal opportunity employer focused on reliable field service.

Qualifications

• Experience in dispatching or related customer service role.
• Strong scheduling and organizational abilities.
• Proficient with computer systems and scheduling tools.

Responsibilities

• Receive mobile service requests and gather vehicle information and contact details.
• Prioritize calls based on urgency, safety and technician availability.
• Dispatch technicians according to skills and service area.
• Monitor progress and adjust schedules for emergencies or delays.
• Keep customers informed about arrival times and status updates.
• Create and update repair orders with details and approvals.
• Coordinate with managers and parts teams for estimates and parts availability.
• Track open calls and follow up on outstanding work.
• Ensure completed jobs are documented and ready for billing.
• Communicate safety concerns and support field procedures.

Skills

Dispatching

Service coordination

Fleet maintenance

Customer service

Scheduling

Communication

Data entry

Tools

Scheduling software

Job description

RWC Group in Seattle is seeking a Mobile Technician Dispatcher to coordinate mobile service for commercial trucks and buses. You will connect customers with field technicians, prioritize service requests, and manage schedules to keep repairs moving efficiently.

The right candidate stays calm when priorities change, communicates clearly, and follows through from the initial service call through completion. Join an equal opportunity employer focused on reliable field service.