Field Service Dispatcher for Commercial Trucks & Buses

RWC Group; Seattle (WA); Hybrid; USD 52,000 - 73,000; Full time

Job summary

RWC Group is seeking a Mobile Technician Dispatcher to coordinate mobile service for commercial trucks and buses in the Seattle area. You will connect customers with field technicians, prioritize service requests, and manage schedules to keep repairs moving forward efficiently.

The ideal candidate stays calm under changing priorities, communicates clearly, and follows through from the initial service call through completion.

Qualifications

• Experience in dispatching or service coordination, fleet maintenance, or related customer service roles.
• Strong scheduling and organizational skills; ability to manage changing priorities.
• Comfort using computer systems, email, spreadsheets, and scheduling software.

Responsibilities

• Receive and process mobile service requests with vehicle data, location, symptoms, and contact details.
• Prioritize calls by urgency, safety, technician availability, and travel distance.
• Dispatch technicians based on skills, equipment, and service area.
• Monitor progress and adjust schedules for emergencies, delays, or additional repairs.

Skills

Dispatching

Scheduling

Customer service

Communication

Data entry

Team collaboration

Tools

Scheduling software

CRM/ERP systems

Email/Spreadsheets

Job description

RWC Group is seeking a Mobile Technician Dispatcher to coordinate mobile service for commercial trucks and buses in the Seattle area. You will connect customers with field technicians, prioritize service requests, and manage schedules to keep repairs moving forward efficiently.

The ideal candidate stays calm under changing priorities, communicates clearly, and follows through from the initial service call through completion.