Service Advisor !

RWC Group; Phoenix (AZ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and company holidays

Ongoing training and career development

Job summary

RWC Group in Phoenix, Arizona is seeking a Service Advisor who will act as a trusted connection between customers and technicians. The role involves guiding customers through the repair process and providing exceptional service. Ideal candidates should have excellent customer service skills, a positive attitude, and preferably, experience in the automotive industry.

RWC Group offers competitive compensation, medical and dental insurance, 401(k) match, paid time off, and ongoing training as part of its commitment to employee development.

If you're ready to build relationships and solve problems, we want you on our team!

Qualifications

• Outstanding customer service and communication skills.
• Previous experience as a Service Advisor or in the automotive industry preferred.
• Basic understanding of vehicle maintenance and repair processes.

Responsibilities

• Provide exceptional service experience and guide customers through the repair process.
• Document repair needs and coordinate repair orders efficiently.
• Build strong customer relationships to encourage repeat business.

Skills

Customer service skills

Communication skills

Problem-solving

Multitasking

Detail-oriented

Organized

Job description

Be the Trusted Connection Between Our Customers and Our Technicians.

At RWC Group, our Service Advisors are more than schedulers—they're trusted advisors, problem solvers, and the face of our Service Department. If you're passionate about customer service, thrive in a fast-paced environment, and enjoy building relationships, this is an opportunity to make a real impact every day.

As a Service Advisor, you'll guide customers through the repair process from start to finish, ensuring their commercial trucks and buses receive the highest level of care while keeping communication clear, repairs on track, and customers informed every step of the way.

What You'll Do

• Welcome customers and provide an exceptional service experience from check-in to vehicle delivery.
• Listen to customer concerns and accurately document repair needs.
• Coordinate repair orders and communicate with technicians to keep work moving efficiently.
• Provide repair recommendations, estimates, and timely status updates.
• Help maximize shop productivity by effectively managing repair flow and technician schedules.
• Coordinate parts and warranty requirements to ensure timely repairs.
• Resolve customer concerns with professionalism and a customer-first mindset.
• Build lasting customer relationships that encourage repeat business and referrals.

We're Looking For Someone Who

• Has outstanding customer service and communication skills.
• Enjoys building relationships and solving problems.
• Can successfully multitask in a fast-paced environment.
• Is organized, detail-oriented, and able to prioritize competing demands.
• Has previous experience as a Service Advisor, in customer service, or within the automotive, diesel, or commercial truck industry (preferred).
• Brings a positive attitude, professionalism, and a commitment to teamwork.
• Has a basic understanding of vehicle maintenance and repair processes—or a strong desire to learn.

Why RWC Group

• Competitive compensation with performance opportunities
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Ongoing training and career development
• Opportunity to work with one of the premier International Truck dealerships in the West

RWC Group is a family-owned commercial Truck and Bus dealership with 20+ locations throughout the Western United States. We specialize in new and used Truck and Bus sales, comprehensive service, parts distribution, long-term leasing, and short-term rentals. Our commitment to quality, customer service, and employee development makes us a leader in the commercial Truck and Bus industry.

If you're ready to build relationships, solve problems, and help keep our customers on the road, we'd love to have you on our team. Apply today and start your next career with RWC Group!

RWC Group is an Equal Opportunity Employer M/F/V/H. This posting is intended to provide a general overview of the position. A complete job description, including essential duties, and qualifications is available and will be provided to candidates during the selection process.