Service Advisor: Truck Repair & Customer Care Pro

Paycom - ATS; Superior (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

PTO + holidays

Medical, dental, vision

HSA employer contribution

401(k) with employer match

Life insurance

Short/long term disability

Training

Employee discounts

Safety footwear program

Job summary

Rihm Family Companies is seeking a Service Advisor to coordinate customer repairs from opening to closing, assign work to technicians, and keep customers updated via phone, text, or email. The role emphasizes accuracy in estimates, documentation, and timely RO closure.

Prior service-writing experience and knowledge of trucks/trailers are highly valued. Candidates should be able to interact professionally, manage after-hours calls, and maintain efficient, organized work processes in a truck

Qualifications

• High school diploma or GED required.
• Ability to use computer and applications effectively.
• Experience in service writing/advising is preferred.

Responsibilities

• Schedules service work for efficient outcomes.
• Greets customers in a timely, friendly manner.
• Documents accurate descriptions of customer complaints.
• Creates and communicates estimates and time to repair.
• Obtains customer approved PO signatures.
• Explains repairs to customers and closes ROs promptly.

Skills

Service writing

Customer service

Truck knowledge

Communication skills

Detail oriented

Education

High School Diploma or GED

Job description

Rihm Family Companies is seeking a Service Advisor to coordinate customer repairs from opening to closing, assign work to technicians, and keep customers updated via phone, text, or email. The role emphasizes accuracy in estimates, documentation, and timely RO closure.

Prior service-writing experience and knowledge of trucks/trailers are highly valued. Candidates should be able to interact professionally, manage after-hours calls, and maintain efficient, organized work processes in a truck