Trusted Client Success Advisor — Growth & Training

Automatic Data Processing, Inc.; Schaumburg (IL); On-site; USD 26,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement benefits

Wellness program

Disability insurance

Paid time off

Job summary

Automatic Data Processing, Inc. (ADP) is hiring an Associate Account Manager in Schaumburg, IL to be the front-line contact for client challenges, offering issue resolution, user training, and proactive service.

You will help clients with 50–999 employees, handle questions, and maintain ADP's reputation for service excellence. The role emphasizes a metrics-driven call center environment, relationship building, and clear communication.

Qualifications

• Minimum one year of experience in a customer service environment.

Responsibilities

• Be a trusted advisor and problem solver to ADP's clients, identifying solutions and achieving positive outcomes.
• Build relationships with clients via phone, email, or chat while upholding ADP's integrity and service standards.
• Educate clients on ADP products and services and translate input into practical recommendations for leaders.
• Organize a high-volume daily schedule and manage inbound calls, with peak-season flexibility.

Skills

Customer service

Job description

Automatic Data Processing, Inc. (ADP) is hiring an Associate Account Manager in Schaumburg, IL to be the front-line contact for client challenges, offering issue resolution, user training, and proactive service.

You will help clients with 50–999 employees, handle questions, and maintain ADP's reputation for service excellence. The role emphasizes a metrics-driven call center environment, relationship building, and clear communication.