Associate Account Manager — Trusted Client Advisor

Automatic Data Processing, Inc.; Dallas (TX); Vor Ort; USD 53.292.000 - 99.343.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Matched Retirement Savings

Volunteer Time Off

Wellness Program

Paid Holidays

Zusammenfassung

ADP is hiring an Associate Account Manager to serve as the front-line problem solver for client challenges and questions. You will train users on ADP technology and ensure a high level of client satisfaction, especially for companies with 50–999 employees.

The role thrives in a metrics-driven call center environment with a collaborative, inclusive culture. You will build trusted relationships via phone and email, educate clients on product value, and organize a high-volume daily schedule.

Qualifikationen

• At least one year of customer service experience.
• Ability to work overtime during peak seasons.
• Excellent verbal and written communication across phone and email.

Aufgaben

• Be a Trusted Advisor and Problem Solver. You will use your breadth of expertise to help ADP's clients resolve time-sensitive issues and identify practical solutions.
• Build Relationships with clients via phone, email, and chat to exceed expectations and uphold ADP's Integrity value.
• Educate and Provide Recommendations using product knowledge to turn client input into actionable recommendations for leaders.
• Organize and manage a daily schedule to handle a high volume of inbound calls, with peak-season may require longer phone time.

Kenntnisse

Customer service experience

Strong communication

Ausbildung

College degree preferred

Jobbeschreibung

ADP is hiring an Associate Account Manager to serve as the front-line problem solver for client challenges and questions. You will train users on ADP technology and ensure a high level of client satisfaction, especially for companies with 50–999 employees.

The role thrives in a metrics-driven call center environment with a collaborative, inclusive culture. You will build trusted relationships via phone and email, educate clients on product value, and organize a high-volume daily schedule.