Associate Account Manager – Client Solutions

Automatic Data Processing, Inc.; Norfolk (VA); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan match

Wellness program

Disability insurance

Paid holidays

Personal days

Job summary

ADP is hiring an Associate Account Manager to be the front-line for solving client challenges, answering questions, and training users on ADP technology for clients with 50-999 employees. You will maintain client satisfaction through clear communication and professional service, with a focus on earned trust and reliable support.

The role operates in a metrics-driven call center environment with a culture of collaboration and belonging.

Qualifications

• At least one year of experience in a customer service environment.
• Ability to work overtime hours during peak seasons.
• College degree is great but not required.

Responsibilities

• Be a Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions.
• Build Relationships with clients via phone, email, and/or chat, striving to exceed client expectations in every interaction.
• Educate and provide recommendations using your ADP product knowledge to help clients understand value and best practices.
• Organize your day with a daily schedule to handle a high volume of inbound calls and adapt during peak seasons.

Skills

Customer service

Communication

Job description

ADP is hiring an Associate Account Manager to be the front-line for solving client challenges, answering questions, and training users on ADP technology for clients with 50-999 employees. You will maintain client satisfaction through clear communication and professional service, with a focus on earned trust and reliable support.

The role operates in a metrics-driven call center environment with a culture of collaboration and belonging.