Trusted Client Advisor: Frontline Support & Solutions

Socket.dev; Parsippany-Troy Hills (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Equity & inclusion

Career growth

Continuous learning

Health benefits

Mental health support

Community involvement

Paid volunteer time

Job summary

ADP is hiring a Client Support Specialist to serve as the front line for solving client challenges, training users on ADP technology, and preserving our service reputation. You will work with clients who have 50-999 employees, handling questions, resolving issues, and providing guidance over phone, email, and chat.

You should be comfortable in a metrics-driven call center and be able to build rapport, maintain professionalism, and deliver timely solutions. Bilingual English/Spanish is preferred.

Qualifications

• 3–5 years of experience in client service or systems integration.
• Overtime hours during peak seasons possible.
• Military experience welcomed and valued.

Responsibilities

• Be a Trusted Advisor and Problem Solver.
• Build Relationships with clients via phone, email, and chat.
• Educate and Provide Recommendations using product knowledge.
• Organize and manage a high volume inbound call schedule.

Skills

Customer service experience

Bilingual English/Spanish

Overtime availability

Education

College degree optional

Job description

ADP is hiring a Client Support Specialist to serve as the front line for solving client challenges, training users on ADP technology, and preserving our service reputation. You will work with clients who have 50-999 employees, handling questions, resolving issues, and providing guidance over phone, email, and chat.

You should be comfortable in a metrics-driven call center and be able to build rapport, maintain professionalism, and deliver timely solutions. Bilingual English/Spanish is preferred.